Compare Kayako vs. LiveAgent

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Kayako Logo
97 views|75 comparisons
LiveAgent Logo
244 views|97 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,517 professionals have used our research since 2012.
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442,517 professionals have used our research since 2012.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
21st
out of 52 in Help Desk Software
Views
244
Comparisons
97
Reviews
1
Average Words per Review
565
Avg. Rating
8.0
Popular Comparisons
Compared 70% of the time.
Compared 30% of the time.
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Kayako
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Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company93%
Real Estate/Law Firm3%
Comms Service Provider1%
K 12 Educational Company Or School1%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,517 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while LiveAgent is ranked 21st in Help Desk Software with 1 review. Kayako is rated 0.0, while LiveAgent is rated 8.0. On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas LiveAgent is most compared with .

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.