We performed a comparison between Kayako and LiveAgent based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Kayako is ranked 44th in Help Desk Software while LiveAgent is ranked 33rd in Help Desk Software. Kayako is rated 8.0, while LiveAgent is rated 8.0. The top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Kayako is most compared with , whereas LiveAgent is most compared with .
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
