Compare Kayako vs. Micro Focus Service Manager

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
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Pricing and Cost Advice
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"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

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Top Answer:  It can adapt to any process in the organization.
Top Answer: The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many… more »
Top Answer: We implement some modules of this solution for our clients, mostly we did the integrations with the MF PPM. They are a medium-size development that focuses on a particular functionality.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
19th
out of 52 in Help Desk Software
Views
2,176
Comparisons
1,385
Reviews
4
Average Words per Review
505
Avg. Rating
7.0
Popular Comparisons
Compared 70% of the time.
Compared 30% of the time.
Also Known As
HPE ITSM, HPE Service Manager
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Kayako
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Micro Focus
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

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Learn more about Micro Focus Service Manager
Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech Universityresultspositive, Globicon
Top Industries
No Data Available
REVIEWERS
Financial Services Firm35%
Aerospace/Defense Firm12%
Healthcare Company8%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider15%
Government7%
Manufacturing Company7%
Company Size
No Data Available
REVIEWERS
Small Business18%
Midsize Enterprise7%
Large Enterprise76%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while Micro Focus Service Manager is ranked 19th in Help Desk Software with 4 reviews. Kayako is rated 0.0, while Micro Focus Service Manager is rated 6.2. On the other hand, the top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, ManageEngine ServiceDesk Plus and IBM Maximo.

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