Compare Kayako vs. Serviceaide Intelligent Service Management

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
441,672 professionals have used our research since 2012.
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441,672 professionals have used our research since 2012.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
25th
out of 52 in Help Desk Software
Views
296
Comparisons
146
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
Popular Comparisons
Compared 69% of the time.
Compared 31% of the time.
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Kayako
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Serviceaide
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
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Learn more about Kayako
Learn more about Serviceaide Intelligent Service Management
Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityOakwood Systems Group
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
441,672 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while Serviceaide Intelligent Service Management is ranked 25th in Help Desk Software with 1 review. Kayako is rated 0.0, while Serviceaide Intelligent Service Management is rated 6.0. On the other hand, the top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas Serviceaide Intelligent Service Management is most compared with Clarity SM.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.