Kayako vs ServiceNow

Kayako is ranked 45th in Help Desk Software vs ServiceNow which is ranked 1st in Help Desk Software with 63 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". Kayako is most compared with . ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk.
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Quotes From Members Comparing Kayako vs ServiceNow

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
RANKING
Views
8
Comparisons
1
Reviews
0
Followers
37
Avg. Rating
N/A
Views
59,211
Comparisons
24,267
Reviews
77
Followers
1,554
Avg. Rating
8.9
Top Comparisons
Top ComparisonsSee more Kayako competitors »
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Website/Video
Website/VideoKayako
ServiceNow
Overview
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

OFFER
Learn more about Kayako
Learn more about ServiceNow
Sample Customers
Sample CustomersToshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
Top Industries
No Data Available
REVIEWERS
Healthcare Company
16%
Insurance Company
13%
Financial Services Firm
13%
University
11%
VISITORS READING REVIEWS
Financial Services Firm
18%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
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279,296 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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