Compare Kayako vs. SolarWinds Web Help Desk

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
441,850 professionals have used our research since 2012.
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Pricing and Cost Advice
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"They charge by the technician. It costs $117 per technician per year."

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441,850 professionals have used our research since 2012.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
22nd
out of 52 in Help Desk Software
Views
1,100
Comparisons
931
Reviews
2
Average Words per Review
595
Avg. Rating
6.5
Popular Comparisons
Compared 69% of the time.
Compared 31% of the time.
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Kayako
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SolarWinds
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Learn more about Kayako
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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityInstacart
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
441,850 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while SolarWinds Web Help Desk is ranked 22nd in Help Desk Software with 2 reviews. Kayako is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide and IBM Maximo.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.