Kayako vs TeamSupport comparison

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Kayako Logo
103 views|78 comparisons
TeamSupport Logo
125 views|76 comparisons
Executive Summary

We performed a comparison between Kayako and TeamSupport based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice."

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"The two most valuable features are the portal and reporting."

More TeamSupport Pros →

Cons
"Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment."

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"It needs better integration with other tools like Jira."

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Pricing and Cost Advice
  • "Kayako is a highly affordable solution."
  • More Kayako Pricing and Cost Advice →

  • "The price is approximately $70 per agent, per month."
  • More TeamSupport Pricing and Cost Advice →

    Ranking
    45th
    out of 59 in Help Desk Software
    Views
    103
    Comparisons
    78
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    41st
    out of 59 in Help Desk Software
    Views
    125
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.
    Comparisons
    Learn More
    Kayako
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    Overview

    Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

    Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

    Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


    TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

    With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

    Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

    Sample Customers
    Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University
    Nokia, American Lung Association, Fujifilm, NBA, Comcast
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Kayako is ranked 45th in Help Desk Software while TeamSupport is ranked 41st in Help Desk Software. Kayako is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Kayako is most compared with , whereas TeamSupport is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.