Compare Kayako vs. TOPdesk

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Kayako Logo
97 views|75 comparisons
TOPdesk Logo
1,751 views|1,376 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
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Pricing and Cost Advice
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"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.""Compared to other products in this segment, I think that they are priced well and not too expensive."

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Top Answer: Its ITSM approach is quite useful.
Top Answer: The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping everything up to… more »
Top Answer: The solution's change management module could be better. The fact that it's very modular is causing headaches when working with reporting. We've found that many clients who use the solution need to… more »
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
15th
out of 52 in Help Desk Software
Views
1,751
Comparisons
1,376
Reviews
4
Average Words per Review
358
Avg. Rating
8.3
Popular Comparisons
Compared 70% of the time.
Compared 30% of the time.
Compared 34% of the time.
Compared 14% of the time.
Compared 11% of the time.
Compared 5% of the time.
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Kayako
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TOPdesk
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company54%
Comms Service Provider13%
Non Tech Company5%
K 12 Educational Company Or School3%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while TOPdesk is ranked 15th in Help Desk Software with 4 reviews. Kayako is rated 0.0, while TOPdesk is rated 8.2. On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk, Zendesk Guide, ManageEngine ServiceDesk Plus and Freshdesk.

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