Compare Kayako vs. Zendesk Guide

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Kayako Logo
96 views|76 comparisons
Zendesk Guide Logo
3,603 views|3,167 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
457,209 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

More Zendesk Guide Pricing and Cost Advice »

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457,209 professionals have used our research since 2012.
Ranking
37th
out of 53 in Help Desk Software
Views
96
Comparisons
76
Reviews
0
Average Words per Review
0
Rating
N/A
17th
out of 53 in Help Desk Software
Views
3,603
Comparisons
3,167
Reviews
2
Average Words per Review
1,464
Rating
7.0
Popular Comparisons
Compared 100% of the time.
Compared 35% of the time.
Compared 16% of the time.
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Kayako
Video Not Available
Zendesk
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Kayako
Learn more about Zendesk Guide
Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
No Data Available
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider18%
Media Company6%
Government5%
Company Size
No Data Available
REVIEWERS
Small Business37%
Midsize Enterprise40%
Large Enterprise23%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2021.
457,209 professionals have used our research since 2012.

Kayako is ranked 37th in Help Desk Software while Zendesk Guide is ranked 17th in Help Desk Software with 2 reviews. Kayako is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Kayako is most compared with ServiceNow, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TeamViewer Servicecamp and ManageEngine ServiceDesk Plus.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.