Compare Kayako vs. Zoho Desk

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Kayako Logo
100 views|79 comparisons
Zoho Desk Logo
469 views|414 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,775 professionals have used our research since 2012.
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448,775 professionals have used our research since 2012.
Ranking
36th
out of 52 in Help Desk Software
Views
100
Comparisons
79
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
23rd
out of 52 in Help Desk Software
Views
469
Comparisons
414
Reviews
1
Average Words per Review
348
Avg. Rating
8.0
Popular Comparisons
Compared 100% of the time.
Compared 34% of the time.
Compared 9% of the time.
Compared 7% of the time.
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Kayako
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Zoho
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about Kayako
Learn more about Zoho Desk
Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityIntel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,775 professionals have used our research since 2012.

Kayako is ranked 36th in Help Desk Software while Zoho Desk is ranked 23rd in Help Desk Software with 1 review. Kayako is rated 0.0, while Zoho Desk is rated 8.0. On the other hand, the top reviewer of Zoho Desk writes "User-friendly, easy to use, and you can customize it the way you want". Kayako is most compared with ServiceNow, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Zendesk Guide and Spiceworks.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.