We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the forms which help us to get information."
"The most valuable feature is the performance."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The support team responds fast."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The most valuable feature is that this is a Cloud solution."
"Straightforward tool."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"The workflow makes things extremely efficient and it improves effectiveness."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"KiSSFLOW needs to improve its integration."
"Sometimes some notifications don't appear on the mobile app."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"There is room for improvement in terms of stability."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The setup was time-consuming and required a lot of internal resources."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"Compared to other products that I have been using, it is not as user-friendly."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The solution could improve by being more stable."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 210 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Microsoft Power Apps, Camunda, Nintex Process Platform, OutSystems and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our KiSSFLOW vs. ServiceNow report.
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