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Klipfolio vs Zendesk comparison

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Klipfolio Logo

Klipfolio

133 views|121 comparisons
Zendesk Logo

Zendesk

Read 57 Zendesk reviews
166 views|89 comparisons
93% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Reporting
April 2024
Executive Summary

We performed a comparison between Klipfolio and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting.
To learn more, read our detailed Reporting Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Use Klipfolio?
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

    • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    34th
    out of 50 in Reporting
    Views
    133
    Comparisons
    121
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 50 in Reporting
    Views
    166
    Comparisons
    89
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Klipfolio
    Zendesk
    Overview
    Klipfolio is a real-time fully cloud dashboard building platform. It starts at $19 for 5 users and connects to over 400 on-prem and cloud data sources. With Klipfolio, you can directly manipulate and mashup the data that goes into your data visualizations, writing formulas utilizing dozens of functions, math operations and statistics. Dashboards built in Klipfolio can be easily shared and viewed on browsers, wall-mounted TVs, and on mobile devices (iOS and Android). You can try it for free at Klipfolio.com. Learn more at Learn more at: https://www.klipfolio.com/features

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    EMC, Adobe, Intel, Zendesk, Red Hat, Avaya, Google, LinkedIn, Yahoo, Aruba Networks, Trip Advisor, IKEA, Nascar, Deloitte, Aviva, Stihl, Philips, Ericsson, BMW
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise55%
    Buyer's Guide
    Reporting
    April 2024
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    768,578 professionals have used our research since 2012.

    Klipfolio is ranked 34th in Reporting while Zendesk is ranked 12th in Reporting with 57 reviews. Klipfolio is rated 0.0, while Zendesk is rated 8.2. On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Klipfolio is most compared with Tableau, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    See our list of best Reporting vendors.

    We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.