Knack vs ServiceNow Now Platform comparison

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Knack Logo
448 views|282 comparisons
100% willing to recommend
ServiceNow Logo
2,736 views|1,852 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Knack and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software.
To learn more, read our detailed Rapid Application Development Software Report (Updated: April 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."

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"The integration with other tools is pretty good.""It can integrate anywhere, and you can make any kind of workflow.""It is a stable solution...It is a scalable solution.""The initial setup is very straightforward.""What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.""The solution is very comprehensive.""It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution.""The level of automation within the platform is great."

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Cons
"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."

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"ServiceNow Now Platform's automation process needs improvement.""The UI and mobile UI need to be improved.""The basic reporting system is rather static.""ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it.""The product should be integrated with Power BI.""It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier.""The licensing for this solution, with respect to the user, needs to be improved.""The solution is very expensive."

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Pricing and Cost Advice
  • "This product has really good value, as it doesn't have a per-user cost, there's a flat fee."
  • More Knack Pricing and Cost Advice →

  • "Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
  • "It's expensive and if you need some analytical views of your activity, there is an additional cost."
  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • "From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
  • "The solution is expensive, and I rate it a ten for pricing."
  • "It is expensive only."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Top Answer:The integration with other tools is pretty good.
    Top Answer:The UI is not intuitive. It was updated recently, and it has been completely flipped. Some menus are hidden within dropdowns. It was much easier to access before. The recent update has not improved… more »
    Ranking
    Views
    448
    Comparisons
    282
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    2,736
    Comparisons
    1,852
    Reviews
    22
    Average Words per Review
    504
    Rating
    8.5
    Comparisons
    Learn More
    Knack
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    Overview

    Knack helps non-programmers easily build beautiful, data-driven web apps. Data can be imported from spreadsheets and converted to an online database. Tools like search, forms, and tables are used to build web apps that work with the data. Apps can be published to any site and adapt to the surrounding design. Multiple versions can be published to different sites and for different audiences. Developers can extend these apps with a RESTful API, custom CSS, and JS event handlers.

    ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

    ServiceNow Now Platform Features

    ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:


    • Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.


    • Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.


    • Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.


    • Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.


    • Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.


    • Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.


    • Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.


    • Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.


    • Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.


    ServiceNow Now Platform Benefits

    There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:


    • Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.


    • Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.


    • Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.


    Reviews from Real Users

    ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

    YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

    “The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.


    Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

    Sample Customers
    Siemens Kaiser Permanente VMware SunChemical C.R. England Philips The Salvation Army United Way U.S. Green Building Council Cambridge University Press
    experian, beachbody, health partners
    Top Industries
    VISITORS READING REVIEWS
    Real Estate/Law Firm12%
    Government9%
    Construction Company9%
    Computer Software Company9%
    REVIEWERS
    Computer Software Company36%
    Retailer14%
    Government14%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company9%
    Government8%
    Company Size
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise13%
    Large Enterprise45%
    REVIEWERS
    Small Business21%
    Midsize Enterprise8%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    Rapid Application Development Software
    April 2024
    Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software. Updated: April 2024.
    768,578 professionals have used our research since 2012.

    Knack is ranked 30th in Rapid Application Development Software while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Knack is rated 9.0, while ServiceNow Now Platform is rated 8.6. The top reviewer of Knack writes "Flexible and granular security options, good filtering, and the pricing model is cost-effective". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Knack is most compared with Caspio, Microsoft Power Apps, Salesforce Platform, Amazon AWS and AppSheet, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Mendix.

    See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.