NoelDillaneManaging Director at ITdirector.ie
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."
"Learning materials, such as online courses, are readily available."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"This is a development platform that provides us with a strong database and a low code environment."
"The level of automation within the platform is great."
"The main reason that people use ServiceNow is that performance is very good."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."
"The licensing for this solution, with respect to the user, needs to be improved."
"The pricing model is complex and needs to be both lowered and simplified."
"The basic reporting system is rather static."
"The integration towards other ERP systems could be improved."
"This platform is used more by large companies because it is a little bit expensive."
"The cost has room for improvement. It is currently expensive."
"This product has really good value, as it doesn't have a per-user cost, there's a flat fee."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
Knack helps non-programmers easily build beautiful, data-driven web apps. Data can be imported from spreadsheets and converted to an online database. Tools like search, forms, and tables are used to build web apps that work with the data. Apps can be published to any site and adapt to the surrounding design. Multiple versions can be published to different sites and for different audiences. Developers can extend these apps with a RESTful API, custom CSS, and JS event handlers.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
As a purpose-driven company, making work, work better for people guides everything we do.
Knack is ranked 15th in Rapid Application Development Software with 1 review while ServiceNow Now Platform is ranked 9th in Rapid Application Development Software with 7 reviews. Knack is rated 9.0, while ServiceNow Now Platform is rated 8.2. The top reviewer of Knack writes "Flexible and granular security options, good filtering, and the pricing model is cost-effective". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Knack is most compared with Caspio, Zoho Creator, Microsoft PowerApps, Microsoft Azure and Amazon AWS, whereas ServiceNow Now Platform is most compared with Microsoft PowerApps, OpenText AppWorks, AWS Honeycode, Pega BPM and Oracle Application Express (APEX).
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.