We performed a comparison between UKG and Workday based on real PeerSpot user reviews.
Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."
"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
"It is much easier to use and the customer service is better than our previous solution."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"The solution's UI is good. Also, it is very easy to use."
"I like UKG's integration."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance."
"The most valuable feature of Workday is the ease of navigation to browse the application. The solution can hold information about the company and people with accounts can be discovered by others in the whole company."
"The most valuable features of the solution are the usability, learning, and compliance tools."
"The product is useful for storing employee records."
"Workday is easy to use. Timesheet and resource management are also easy."
"First time users, understanding accessibility and consolidated data is fairly easy. The solution improves productivity for users and reduces the need to switch between different tools."
"It's a fully consolidated system. All the transactions and configuration are co-located in one fully in-memory system, so there is no need to go to different data sources (multiple DBs) to pull data; it’s all in one place."
"I like that it's easy to use and flexible."
"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
"UKG could be a little more flexible in some areas."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"Setting up reports can be a bit tricky."
"I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature."
"There is a lot of complexity in the configuration of this solution."
"I would really like to see a more robust timekeeping solution in Workday. Currently, most organizations are using Kronos for timekeeping and Workday for HR data. They then integrate Workday with Dimensions to manage time-related activities and payroll processing."
"The security console should be made less complex."
"They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to."
"They could provide a web chatbot feature in the dashboard for Workday."
"The cost of Workday is certainly not inexpensive. It's very pricey."
UKG is ranked 6th in Benefits Administration with 117 reviews while Workday is ranked 1st in Benefits Administration with 49 reviews. UKG is rated 7.8, while Workday is rated 8.2. The top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". UKG is most compared with SAP SuccessFactors, PeopleSoft, SAP HCM, Saviom Resource Management and Ceridian Dayforce HCM, whereas Workday is most compared with SAP SuccessFactors, SAP HCM, Oracle HCM Cloud, PeopleSoft and Cornerstone Learning. See our UKG vs. Workday report.
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