We performed a comparison between Laserfiche Rio and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."This is a very complete and powerful solution."
"Most of our customers are very fond of the upgraded smart user interface."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"An SAP user can store documents directly into OpenText without a connector."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Simplicity to roll out, features available, customization options."
"The tool's most valuable features are document storage, security, and compliance."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"We would like to see more features for RPA and AI."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"A dashboard with information would be nice to see."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The solution's performance, stability, and consistency could be improved."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
Earn 20 points
Laserfiche Rio is ranked 23rd in Enterprise Content Management while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. Laserfiche Rio is rated 10.0, while OpenText Extended ECM is rated 7.8. The top reviewer of Laserfiche Rio writes "A powerful solution that offers BPM and automation to assist with our digital transformation". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Laserfiche Rio is most compared with SharePoint, OpenText eDOCS and DocuWare, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and OpenText Content Manager.
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