We performed a comparison between Laserfiche Rio and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."This is a very complete and powerful solution."
"We can configure the solution with any industry's products per customer requirements."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"An SAP user can store documents directly into OpenText without a connector."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Most of our customers are very fond of the upgraded smart user interface."
"We would like to see more features for RPA and AI."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"User interface needs improvement (at least in the version we are using, desktop client)."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"OpenText Extended ECM's user interface could be improved."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The solution's performance, stability, and consistency could be improved."
"The solution needs to improve the user interface."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
Earn 20 points
Laserfiche Rio is ranked 23rd in Enterprise Content Management while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. Laserfiche Rio is rated 10.0, while OpenText Extended ECM is rated 7.8. The top reviewer of Laserfiche Rio writes "A powerful solution that offers BPM and automation to assist with our digital transformation". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Laserfiche Rio is most compared with SharePoint, DocuWare and OpenText eDOCS, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and Hyland OnBase.
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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
