LeadSquared vs Pega CRM comparison

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LeadSquared Logo
708 views|453 comparisons
Pega Logo
566 views|422 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LeadSquared and Pega CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LeadSquared vs. Pega CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly.""The initial setup is very easy."

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"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The solution is very easy to use.""The case management feature is really valuable.""It also reduces the duration per call, and it ensures a first time resolution of the issue."

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Cons
"The notifications and workflow management can be improved in LeadSquared.""The solution can get quite expensive, especially as you add more users."

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"The UI should be improved.""The UI is lagging and needs to be improved.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""They should enable the data-driven streaming feature inside it.""It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""The solution has room for improvement around decisional and real-time data analysis.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

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Pricing and Cost Advice
  • "I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
  • "The license is paid yearly, and it is about 30 euros per month per user."
  • More LeadSquared Pricing and Cost Advice →

  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The price is per user and if you've got 10 users, it's all right, it's not that expensive. It's okay. However, if you are 100 or 1000, it's not a good solution. SAP or Dynamics or other products are… more »
    Top Answer:There may be some features regarding holidays which are missing in the product that could be added in the future. It would be great if they could improve the manipulation of the planning. The solution… more »
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Ranking
    26th
    out of 167 in CRM
    Views
    708
    Comparisons
    453
    Reviews
    2
    Average Words per Review
    430
    Rating
    7.5
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Pega
    Video Not Available
    Overview
    LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization9%
    Real Estate/Law Firm9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise23%
    Large Enterprise50%
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    LeadSquared vs. Pega CRM
    March 2024
    Find out what your peers are saying about LeadSquared vs. Pega CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    LeadSquared is ranked 26th in CRM with 2 reviews while Pega CRM is ranked 17th in CRM with 9 reviews. LeadSquared is rated 7.6, while Pega CRM is rated 8.2. The top reviewer of LeadSquared writes "Reliable and offers helpful technical support but is expensive". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". LeadSquared is most compared with Zoho CRM, ExtraaEdge, Salesforce Marketing Cloud and NoPaperForms, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity. See our LeadSquared vs. Pega CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.