Liferay Digital Experience Platform vs NICE CXone comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It allows us to arrange and develop new ideas, then incorporate them into the portal. We can create a one stop information center, so people can access the information from one window.""Manageability is very good and probably the most valuable part of a tool of this type. There is a little more of a learning curve than you have with a simple tool, but a business user can learn to manage the system as an administrator very easily.""We chose Liferay because it is open-source and that we can make any number of users apply, register into the system and use the system, as opposed to other solutions where the cost is based on user licenses. This is one of the most attractive features.""The integration capabilities of the product are super easy to use.""The look and feel and the user interface are great.""The web/mobile/portal integration was one of the features that we found most valuable, primarily because it reduced our development time.""I think that it could be interesting to expand the eCommerce capabilities to the B2C sector.""The solution is easy to install."

More Liferay Digital Experience Platform Pros →

"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.""It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with.""I have found the ease of use of the ACD to be most valuable along with the inView dashboard.""It has the ability to edit the HTML, as well as the WYSIWYG.""It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum.""Being able to listen in on a call, which is exceptionally good with training.""We are able to see the calls in queue and able to see if someone is available or not.""Customer support is terrific. The team is personable, informed, and responsive."

More NICE CXone Pros →

Cons
"The LAR import and export feature of the product doesn't work well. From a developer's point of view, the tool's OSGi framework is not easy.""It could be improved in terms of adding filters to some of the rules. Therefore, you can retain how long a document would need to stay in an archive.""It could have better built-in integration with a wider variety of extensions out-of-the-box.""Social area and capabilities need improvement.""The integration and configuration need to be simplified.""The documentation provided needs to be more detailed. It's sometimes hard to develop things because the documentation is so sparse.""The plugins should be more affordable."

More Liferay Digital Experience Platform Cons →

"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release.""It is a hassle, if you are busy and caught up with something, that it will log you out.""MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing.""One of the biggest missing pieces is a link checker.""I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific.""I have noticed that occasionally the dashboard will freeze and some things may get stuck for a while. For example, if I have a dashboard open that shows how many calls are in queue and how many are currently being handled by agents, sometimes a call that an agent is handling will get stuck on the dashboard after the agent ends the call and the dashboard will show that the call is still a live call. Our tech team has explained this to us as a ghost call. After some time (or maybe many screen refreshes) the call will go away like it has just ended.""inContact should offer a way to send faxes.""It could improve the quality of calls."

More NICE CXone Cons →

Pricing and Cost Advice
  • "Their pricing model should be modified to include per user options instead of just servers/cores, etc."
  • "It is a bit expensive."
  • "It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."
  • "Licensing costs can be very expensive."
  • "The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."
  • More Liferay Digital Experience Platform Pricing and Cost Advice →

  • "We had a custom setup that cost us some money."
  • More NICE CXone Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Web Content Management solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with… more »
    Top Answer:A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one of… more »
    Top Answer: Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform. Do… more »
    Ask a question

    Earn 20 points

    Ranking
    4th
    Views
    2,036
    Comparisons
    1,468
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    805
    Comparisons
    551
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Liferay DXP
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Overview

    Liferay is a top-ranking digital experience platform used by companies in industries such as financial services, manufacturing, and energy and utilities. This product allows companies to initiate highly personalized digital experiences through mobile, social, and web. Organizations can use Liferay DXP for customer, partner, supplier, or employee portals, as well as integrational platforms, taking advantage of the platform's many customization options to suit their needs completely. The Liferay Experience Cloud offers companies the ability to use the Liferay DXP to build their own digital experiences, as well as to use it as a fully managed cloud platform, including options for self-management and self-hosting.

    Liferay Digital Experience Platform Features

    Liferay Digital Experience Platform provides various features in the following categories:

    • Identity management and access control (application security): These features include identity management support, user management, service access policies, and personal data management.

    • Platform services: Clustering and performance monitoring, auditing and optimization, back-end APIs, dynamic virtual hosting, site and search administration, and single-page applications.
    • Integration and interoperability: The features in this category include integration framework, developer studio, front-end toolkits, IntelliJ IDEA Plugin, Liferay connected services (LCS), Liferay marketplace and workspace, and Blade CLI.

    • Collaboration and social: Blogs, knowledge base, social networking, wiki, forums, message boards, calendar, AlloyEditor, inline image editor, and polls, among other features.

    • Forms, workflow, and business process automation: Features include forms, validation, field library, various types of form entries, data provider integration, and several other features.
    • Content management: Vast array of features for companies to take advantage of when preparing and publishing different types of content, including text and images.

    • Experience management: The features in the experience management category include building pages through fragments and editors for them, various widgets, as well as templates for pages, and SEO-friendly updates.

    • Segmentation and personalization: These features are designed for the full personalization of the platform in order to reach different types of customers and appeal to their individual needs regarding the company that is using Liferay.

    • Multichannel support: The features in multichannel support include APIs, adaptive media, and responsive design, providing companies with the ability to apply Liferay's full customization to their digital experience platform's design and function.

    • Search: Liferay Digital Experience Platforms provide various features for search integrations, multi-language search, and options for filtering and sorting.

    • Analytics and optimization: A crucial part of every digital experience platform is the analytics option for companies to monitor the data of their users and, based on it, improve their approach. That is why Liferay Digital Experience Platform provides five different analytics features.

    • Cloud capability: To provide companies with the best possible experience, Liferay offers various features regarding the proper operation of the platforms, including real-time alerts, monitoring, and options for backup and restoration.

    Liferay Digital Experience Platform Benefits

    Liferay Digital Experience Platform offers the following benefits:

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    REVIEWERS
    Government18%
    Computer Software Company12%
    Financial Services Firm12%
    Comms Service Provider12%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Educational Organization11%
    Financial Services Firm9%
    Manufacturing Company8%
    REVIEWERS
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    Computer Software Company14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company10%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise16%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise26%
    Large Enterprise54%
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%

    Liferay Digital Experience Platform is ranked 4th in Web Content Management with 44 reviews while NICE CXone is ranked 4th in Workforce Engagement Management. Liferay Digital Experience Platform is rated 8.0, while NICE CXone is rated 8.2. The top reviewer of Liferay Digital Experience Platform writes "Allows us to extend its CMS, site management, and workflow features". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Liferay Digital Experience Platform is most compared with Adobe Experience Manager, Magnolia CMS, WordPress, SharePoint and Sitecore Experience Platform, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Five9.

    We monitor all Web Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.