"It allows us to arrange and develop new ideas, then incorporate them into the portal. We can create a one stop information center, so people can access the information from one window."
"Manageability is very good and probably the most valuable part of a tool of this type. There is a little more of a learning curve than you have with a simple tool, but a business user can learn to manage the system as an administrator very easily."
"We chose Liferay because it is open-source and that we can make any number of users apply, register into the system and use the system, as opposed to other solutions where the cost is based on user licenses. This is one of the most attractive features."
"The integration capabilities of the product are super easy to use."
"The look and feel and the user interface are great."
"The web/mobile/portal integration was one of the features that we found most valuable, primarily because it reduced our development time."
"I think that it could be interesting to expand the eCommerce capabilities to the B2C sector."
"The solution is easy to install."
"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."
"It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with."
"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."
"It has the ability to edit the HTML, as well as the WYSIWYG."
"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."
"Being able to listen in on a call, which is exceptionally good with training."
"We are able to see the calls in queue and able to see if someone is available or not."
"Customer support is terrific. The team is personable, informed, and responsive."
"The LAR import and export feature of the product doesn't work well. From a developer's point of view, the tool's OSGi framework is not easy."
"It could be improved in terms of adding filters to some of the rules. Therefore, you can retain how long a document would need to stay in an archive."
"It could have better built-in integration with a wider variety of extensions out-of-the-box."
"Social area and capabilities need improvement."
"The integration and configuration need to be simplified."
"The documentation provided needs to be more detailed. It's sometimes hard to develop things because the documentation is so sparse."
"The plugins should be more affordable."
"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release."
"It is a hassle, if you are busy and caught up with something, that it will log you out."
"MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing."
"One of the biggest missing pieces is a link checker."
"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."
"I have noticed that occasionally the dashboard will freeze and some things may get stuck for a while. For example, if I have a dashboard open that shows how many calls are in queue and how many are currently being handled by agents, sometimes a call that an agent is handling will get stuck on the dashboard after the agent ends the call and the dashboard will show that the call is still a live call. Our tech team has explained this to us as a ghost call. After some time (or maybe many screen refreshes) the call will go away like it has just ended."
"inContact should offer a way to send faxes."
"It could improve the quality of calls."
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Liferay Digital Experience Platform is ranked 4th in Web Content Management with 44 reviews while NICE CXone is ranked 4th in Workforce Engagement Management. Liferay Digital Experience Platform is rated 8.0, while NICE CXone is rated 8.2. The top reviewer of Liferay Digital Experience Platform writes "Allows us to extend its CMS, site management, and workflow features". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Liferay Digital Experience Platform is most compared with Adobe Experience Manager, Magnolia CMS, WordPress, SharePoint and Sitecore Experience Platform, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Five9.
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