Scout APM vs ServiceNow Cloud Observability comparison

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Scout Logo
674 views|583 comparisons
100% willing to recommend
ServiceNow Logo
980 views|815 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Scout APM and ServiceNow Cloud Observability based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2024).
768,415 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product can scale."

More Scout APM Pros →

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services.""The UI is very intuitive.""The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

More ServiceNow Cloud Observability Pros →

Cons
"I can't recall coming across any missing features."

More Scout APM Cons →

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners.""The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement.""The dashboard and graphics must be improved."

More ServiceNow Cloud Observability Cons →

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Questions from the Community
Top Answer:The product can scale.
Top Answer:Users pay for licensing on a yearly basis. In general, the pricing is great. It's very reasonable.
Top Answer:I can't recall coming across any missing features. Its capabilities are pretty broad.
Top Answer:The dashboard and graphics must be improved. We export the information to Grafana because it provides better visualization. The performance is a bit slow when we deal with the traces and spams to load… more »
Top Answer:We use the product for traceability.
Ranking
Views
674
Comparisons
583
Reviews
1
Average Words per Review
628
Rating
10.0
Views
980
Comparisons
815
Reviews
3
Average Words per Review
537
Rating
7.3
Comparisons
Also Known As
LightStep
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Scout
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ServiceNow
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Overview

Scout APM is an application performance monitoring solution that simplifies the troubleshooting process by enabling developers to discover and repair performance problems before clients ever notice them. Scout APM uses a developer-based UI with real-time alerting and intuitive tracing logic to identify bottlenecks precisely to the source code. This helps to greatly reduce time and effort needed to debug code and results in greater productivity and improved outcomes.

Scout APM facilitates the ability of developers to break down, discover, and prioritize performance issues such as N+1 queries, latent database queries, memory bloat, and more, and accomplishes these results at a fraction of the cost. Scout APM monitors Elixir, Node.js, PHP, Python and Ruby.

Scout APM is built by developers, for developers.

Scout APM Features

  • 24/7 monitoring: Continuous, consistent monitoring proactively keeps users apprised of any performance deviations. Intuitive dashboards allow users to deep-dive into specific requests, paths, users, and endpoints attached to any performance slowdowns or bloating.

  • Quick and easy analysis: Should a slowdown occur or an increased response time be discovered, users have an easy to use drag-and-drop option to simply and quickly analyze every endpoint and dissect any anomalies. Scout APM will pinpoint the precise user or endpoint(s) responsible for the problem.

  • Intuitive trace logic: Users are able to quickly deep-dive and discover slow requests based on average responses or any/all requests.

  • Crossfilter powerhouse: Crossfilter is a Scout APM feature that allows users to quickly discover similarities with any/all slow requests back to the user or endpoint.

  • Easily discover bottlenecks: With Scout APM, users can easily pinpoint bottlenecks to the exact source code without any additional custom instrumentation. The solution uses a production-safe profiler to fully examine users' custom codes.

  • Developer tracing: Scout APM uses backtraces that are embedded with git blame output so developers of the code can be quickly identified and contacted to resolve issues and concerns immediately.

  • Cost-effective: Scout APM is an open-source solution and offers many flexible pricing options to meet any size business, from small to enterprise level, including custom options. The cost per transaction decreases based on usage and works very efficiently with applications with very high throughput. Scout APM also offers a free trial period and encourages its usage so users can best understand and gauge the level of service needed and determine the best pricing plan to meet organizational needs. Scout APM is considered to be significantly cheaper than many other APM solutions in the marketplace today.

Reviews from Real Users

“The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for many different industries, including energy, government, finance, and more. It's allowed our company to be more forward-thinking and to consider the future a bit more. ” - Antonio B., Regional Manager LatAm at Splunk

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports. 

Sample Customers
Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry
InVision, Twilio, Lyft, Yext, DigitalOcean,
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Retailer16%
Financial Services Firm8%
Comms Service Provider7%
VISITORS READING REVIEWS
Computer Software Company19%
Financial Services Firm17%
Manufacturing Company11%
Retailer10%
Company Size
VISITORS READING REVIEWS
Small Business37%
Midsize Enterprise13%
Large Enterprise50%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise7%
Large Enterprise79%
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2024
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: April 2024.
768,415 professionals have used our research since 2012.

Scout APM is ranked 30th in Application Performance Monitoring (APM) and Observability with 1 review while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Scout APM is rated 10.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Scout APM writes "Great visibility and reliability with fair pricing". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Scout APM is most compared with Zabbix, Datadog, Prometheus, Grafana and New Relic, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Elastic Observability.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.