We performed a comparison between ServiceNow Cloud Observability and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"It's scalable and expands well."
"We liked the built-in calculation of health scores."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The cost of the license could be lower."
"Quality-of-life features have room for improvement."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The problem becomes the price, as Splunk is an expensive product."
"It would be good if an interface was included in the next release."
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ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Elastic Observability, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our ServiceNow Cloud Observability vs. Splunk ITSI (IT Service Intelligence) report.
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