LiveAgent vs salesforce.com Desk.com [EOL] comparison

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312 views|127 comparisons
100% willing to recommend
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0% willing to recommend
Executive Summary

We performed a comparison between LiveAgent and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
768,415 professionals have used our research since 2012.
Featured Review
Ranking
33rd
out of 59 in Help Desk Software
Views
312
Comparisons
127
Reviews
0
Average Words per Review
0
Rating
N/A
Unranked
In Help Desk Software
Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
768,415 professionals have used our research since 2012.
Comparisons
Also Known As
Desk.com, Salesforce Assistly
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Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

Sample Customers
Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
768,415 professionals have used our research since 2012.

LiveAgent is ranked 33rd in Help Desk Software while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. LiveAgent is rated 8.0, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". LiveAgent is most compared with , whereas salesforce.com Desk.com [EOL] is most compared with .

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.