Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.
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XWiki is a powerful Open Source knowledge management platform that helps businesses save time and budget while enhancing collaboration on both team and organizational levels. It allows users across different departments to stay on the same page by accessing critical information in a fast and efficient way. Email overload, the loss of important knowledge when key employees leave are long forgotten and silos are reduced. With XWiki, vital information is only a click away, training and operations costs are reduced and data loss is prevented through regular backups.
XWiki is developed thinking of extensibility, adaptability, and flexibility. It comes with over 750 apps and extensions and allows for endless customization. Moreover, App Within Minutes allows even non-technical users to create their own extensions to address specific needs with custom solutions and continue collaborating efficiently. Because every business is different, XWiki is available both on-premise and Cloud, and, since there is no vendor lock-in, switching between the two is possible at any time.
LiveAgent is ranked 4th in Knowledge Management Software with 1 review while XWiki SAS is ranked 7th in Knowledge Management Software. LiveAgent is rated 8.0, while XWiki SAS is rated 0.0. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, LiveAgent is most compared with , whereas XWiki SAS is most compared with Atlassian Confluence.
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