We performed a comparison between LiveChat and OpenText Service Manager based on real PeerSpot user reviews.
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LiveChat is ranked 34th in Help Desk Software while OpenText Service Manager is ranked 16th in Help Desk Software with 48 reviews. LiveChat is rated 9.8, while OpenText Service Manager is rated 7.2. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of OpenText Service Manager writes "Excellent pricing with great change management and service management capabilities". LiveChat is most compared with LivePerson , whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, OpenText Service Management Automation X (SMAX) and IBM Maximo.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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