Compare LiveChat vs. NetResults Tracker

LiveChat is ranked 10th in Help Desk Software with 1 review while NetResults Tracker is ranked 37th in Help Desk Software. LiveChat is rated 10.0, while NetResults Tracker is rated 0. The top reviewer of LiveChat writes "Allows us to save automated answers to the most popular customer queries". On the other hand, LiveChat is most compared with LivePerson LiveEngage, CafeX and chat.io, whereas NetResults Tracker is most compared with .
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CA Service Desk Manager Logo
4,255 views|1,811 comparisons
LiveChat Logo
919 views|569 comparisons
NetResults Tracker Logo
48 views|33 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
378,570 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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378,570 professionals have used our research since 2012.
Top Comparisons
Compared 30% of the time.
Compared 19% of the time.
Compared 19% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA (A Broadcom Company)
LiveChat
NetResults
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Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.comComprehensive case management for criminal and juvenile justice agencies.
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Learn more about CA Service Desk Manager
Learn more about LiveChat
Learn more about NetResults Tracker
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.Adobe Systems, Agilent, Avaya, Bechtel SAIC, Bowne Global Solutions, GE Toshiba Automation Systems, Google, Hewlett-Packard, Tektronix, Telera, Teradyne, Texas Instruments, TIBCO, Alloptic, AOL, Clear Channel Communication, Orange, Vodafone, GMAC Commercial Mortgage, JP Morgan Chase, Manulife Financial, Monetaire, Dansk Olie og Naturgas A/S, Eneco Energie, Shell Marine Products, Homestore, Kinko's, KLM Royal Dutch Airlines, Newgistics, Reebok, SkyMall, uBid, United Airline, Walgreens, Princeton University, Univ. of California, Univ. of Michigan, Univ. of Minnnesota
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Hospitality Company4%
VISITORS READING REVIEWS
Software R&D Company20%
Insurance Company12%
Transportation Company12%
Comms Service Provider12%
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
378,570 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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