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LiveChat vs Serviceaide Luma comparison

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LiveChat Logo

LiveChat

Read 6 LiveChat reviews
164 views|135 comparisons
100% willing to recommend
Serviceaide Logo

Serviceaide Luma

19 views|2 comparisons
Buyer's Guide
Live Chat
March 2024
Executive Summary

We performed a comparison between LiveChat and Serviceaide Luma based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: March 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Use Serviceaide Luma?
Ranking
3rd
out of 23 in Live Chat
Views
164
Comparisons
135
Reviews
0
Average Words per Review
0
Rating
N/A
20th
out of 23 in Live Chat
Views
19
Comparisons
2
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Live Chat
March 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: March 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.
Comparisons
Also Known As
chat.io
Luma
Learn More
LiveChat
Serviceaide
Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Luma is a Virtual Agent that provides better service experiences by providing customers with an intelligent, natural language conversational approach to Service Management. ... a conversational interface that guides users to actionable requests and improved self-service.

Sample Customers
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
ipc, BOSTON FINANCIAL, CloudSmartz, FUJITSU, OnStar
Top Industries
VISITORS READING REVIEWS
Computer Software Company13%
Manufacturing Company13%
Outsourcing Company9%
Financial Services Firm9%
No Data Available
Company Size
REVIEWERS
Small Business88%
Midsize Enterprise13%
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise12%
Large Enterprise64%
No Data Available
Buyer's Guide
Live Chat
March 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: March 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

LiveChat is ranked 3rd in Live Chat while Serviceaide Luma is ranked 20th in Live Chat. LiveChat is rated 9.8, while Serviceaide Luma is rated 0.0. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, LiveChat is most compared with , whereas Serviceaide Luma is most compared with .

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.