Compare LiveChat vs. ServiceNow

LiveChat is ranked 10th in Help Desk Software with 1 review while ServiceNow is ranked 1st in Help Desk Software with 22 reviews. LiveChat is rated 10.0, while ServiceNow is rated 8.2. The top reviewer of LiveChat writes "Allows us to save automated answers to the most popular customer queries". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". LiveChat is most compared with LivePerson LiveEngage, CafeX and chat.io, whereas ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk.
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LiveChat Logo
919 views|569 comparisons
ServiceNow Logo
47,665 views|28,451 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
377,556 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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377,556 professionals have used our research since 2012.
Ranking
10th
out of 44 in Help Desk Software
Views
919
Comparisons
569
Reviews
1
Average Words per Review
351
Avg. Rating
10.0
1st
out of 44 in Help Desk Software
Views
47,665
Comparisons
28,451
Reviews
23
Average Words per Review
593
Avg. Rating
8.2
Top Comparisons
Compared 30% of the time.
Compared 19% of the time.
Compared 19% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
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LiveChat
ServiceNow
Overview
Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about LiveChat
Learn more about ServiceNow
Sample Customers
Our product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company15%
Financial Services Firm13%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company33%
Comms Service Provider9%
Government6%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business88%
Midsize Enterprise13%
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise17%
Large Enterprise66%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
377,556 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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