Dameware Remote Support vs LiveChat comparison

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Executive Summary

We performed a comparison between Dameware Remote Support and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Ranking
25th
out of 45 in Remote Access
Views
917
Comparisons
823
Reviews
0
Average Words per Review
0
Rating
N/A
34th
out of 59 in Help Desk Software
Views
183
Comparisons
147
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
chat.io
Learn More
Overview
DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Sample Customers
Illinois School District
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Top Industries
VISITORS READING REVIEWS
Government18%
Computer Software Company9%
Financial Services Firm7%
Healthcare Company5%
VISITORS READING REVIEWS
Computer Software Company13%
Manufacturing Company13%
Outsourcing Company8%
Retailer8%
Company Size
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise14%
Large Enterprise64%
REVIEWERS
Small Business88%
Midsize Enterprise13%
VISITORS READING REVIEWS
Small Business26%
Midsize Enterprise11%
Large Enterprise63%
Buyer's Guide
Remote Access
March 2024
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
765,386 professionals have used our research since 2012.

Dameware Remote Support is ranked 25th in Remote Access while LiveChat is ranked 34th in Help Desk Software. Dameware Remote Support is rated 8.6, while LiveChat is rated 9.8. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, VNC Connect, N-able Take Control, LogMeIn Pro and ManageEngine ServiceDesk Plus, whereas LiveChat is most compared with LivePerson .

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.