We performed a comparison between LiveChat and SolarWinds Web Help Desk based on real PeerSpot user reviews.
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LiveChat is ranked 34th in Help Desk Software while SolarWinds Web Help Desk is ranked 17th in Help Desk Software with 6 reviews. LiveChat is rated 9.8, while SolarWinds Web Help Desk is rated 7.6. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". LiveChat is most compared with LivePerson , whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.
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