LiveChat vs. TOPdesk

LiveChat is ranked 12th in Help Desk Software with 2 reviews vs TOPdesk which is ranked 23rd in Help Desk Software. The top reviewer of LiveChat writes "As a manager I use all features, but reporting and setting are my personal favorites because they're easy to use and provide data that helps you with the right decision". LiveChat is most compared with chat.io, LivePerson LiveEngage and Zendesk. TOPdesk is most compared with JIRA Service Desk, ServiceNow and Zendesk.
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Quotes From Members Comparing LiveChat vs. TOPdesk

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305,918 professionals have used our research since 2012.
Ranking
Views
3,077
Comparisons
676
Reviews
2
Followers
204
Avg. Rating
10.0
Views
2,916
Comparisons
1,666
Reviews
0
Followers
200
Avg. Rating
N/A
Unranked
In Help Desk Software
Top Comparisons
Compared 15% of the time.
Compared 11% of the time.
Compared 7% of the time.
See more LiveChat competitors »
Compared 27% of the time.
Compared 16% of the time.
Compared 14% of the time.
See more TOPdesk competitors »
Compared 29% of the time.
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LiveChat
TOPdesk
Null Vendor
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Overview
Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.comExcellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
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Sample Customers
Our product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
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