Compare LiveChat vs. Zendesk

LiveChat is ranked 10th in Help Desk Software with 1 review while Zendesk is ranked 21st in Help Desk Software. LiveChat is rated 10.0, while Zendesk is rated 0. The top reviewer of LiveChat writes "Allows us to save automated answers to the most popular customer queries". On the other hand, LiveChat is most compared with LivePerson LiveEngage, CafeX and chat.io, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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CA Service Desk Manager Logo
4,255 views|1,811 comparisons
LiveChat Logo
919 views|569 comparisons
Zendesk Logo
5,060 views|4,026 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
378,570 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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378,570 professionals have used our research since 2012.
Top Comparisons
Compared 30% of the time.
Compared 19% of the time.
Compared 19% of the time.
Compared 48% of the time.
Compared 8% of the time.
Compared 8% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA (A Broadcom Company)
LiveChat
Zendesk
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about CA Service Desk Manager
Learn more about LiveChat
Learn more about Zendesk
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Retailer4%
VISITORS READING REVIEWS
Software R&D Company20%
Insurance Company12%
Transportation Company12%
Comms Service Provider12%
No Data Available
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
378,570 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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