We performed a comparison between LiveChat and Zendesk based on real PeerSpot user reviews.
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LiveChat is ranked 34th in Help Desk Software while Zendesk is ranked 10th in Help Desk Software with 57 reviews. LiveChat is rated 9.8, while Zendesk is rated 8.2. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". LiveChat is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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