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LivePerson vs goMoxie comparison

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goMoxie Logo

goMoxie

32 views|27 comparisons
LivePerson Logo

LivePerson

Read 3 LivePerson reviews
313 views|224 comparisons
100% willing to recommend
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Buyer's Guide
Live Chat
March 2024
Executive Summary

We performed a comparison between goMoxie and LivePerson based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: March 2024).
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768,415 professionals have used our research since 2012.
Featured Review
Use goMoxie?
Anonymous User
Offers client-oriented features but lacks in documentation
LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

    • More LivePerson Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about LivePerson ?
    Top Answer:LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
    Read all 3 answers   →
    What is your experience regarding pricing and costs for LivePerson ?
    Top Answer:I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is… more »
    What needs improvement with LivePerson ?
    Top Answer:During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now… more »
    Read all 3 answers   →
    Ranking
    10th
    out of 23 in Live Chat
    Views
    32
    Comparisons
    27
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 41 in AI-Powered Chatbots
    Views
    313
    Comparisons
    224
    Reviews
    3
    Average Words per Review
    827
    Rating
    7.7
    Comparisons
    Also Known As
    Moxie Employee Spaces, nGenera, Collaboration Spaces, Moxie Software Moxie Employee Spaces
    LiveEngage
    Learn More
    goMoxie
    LivePerson
    Overview

    goMoxie’s guidance tools empower you to proactively engage customers. Use CONTEXT and Proactive Chat to anticipate struggle and instill confidence with targeted messaging to answer questions before customers ask them.

    LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
    Sample Customers
    Epson, Dell, Crate & Barrel, 3M, American Eagle Outfitters, United Airlines, Lebara, Digital UK
    Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company13%
    Manufacturing Company12%
    Insurance Company8%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%
    Buyer's Guide
    Live Chat
    March 2024
    Download Free Report
    Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: March 2024.
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    768,415 professionals have used our research since 2012.

    goMoxie is ranked 10th in Live Chat while LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews. goMoxie is rated 0.0, while LivePerson is rated 7.6. On the other hand, the top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". goMoxie is most compared with Adobe Experience Manager, whereas LivePerson is most compared with ServiceNow Virtual Agent, Kore.ai , NICE CXone and Amelia.

    We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.