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LivePerson vs Velaro Live Chat comparison

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LivePerson Logo

LivePerson

Read 3 LivePerson reviews
313 views|224 comparisons
100% willing to recommend
Velaro Logo

Velaro Live Chat

40 views|31 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Espressive Barista vs. LivePerson
March 2024
Executive Summary

We performed a comparison between LivePerson and Velaro Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Espressive, Moveworks and others in AI-Powered Chatbots.
To learn more, read our detailed Espressive Barista vs. LivePerson Report (Updated: March 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
Offers client-oriented features but lacks in documentation
LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more... Read more →
Use Velaro Live Chat?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

    • More LivePerson Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about LivePerson ?
    Top Answer:LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
    Read all 3 answers   →
    What is your experience regarding pricing and costs for LivePerson ?
    Top Answer:I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is… more »
    What needs improvement with LivePerson ?
    Top Answer:During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now… more »
    Read all 3 answers   →
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    Earn 20 points

    Ranking
    4th
    out of 41 in AI-Powered Chatbots
    Views
    313
    Comparisons
    224
    Reviews
    3
    Average Words per Review
    827
    Rating
    7.7
    8th
    out of 23 in Live Chat
    Views
    40
    Comparisons
    31
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    LiveEngage
    Learn More
    LivePerson
    Velaro
    Video Not Available
    Overview
    LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
    Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.
    Sample Customers
    Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
    Dell, Comcast, Pfizer, University of Pennsylvania
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company13%
    Manufacturing Company12%
    Insurance Company8%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%
    No Data Available
    Buyer's Guide
    LivePerson vs. ServiceNow Virtual Agent
    March 2024
    Free Report: LivePerson vs. ServiceNow Virtual Agent
    Find out what your peers are saying about LivePerson vs. ServiceNow Virtual Agent and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,578 professionals have used our research since 2012.

    LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews while Velaro Live Chat is ranked 8th in Live Chat. LivePerson is rated 7.6, while Velaro Live Chat is rated 0.0. The top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". On the other hand, LivePerson is most compared with ServiceNow Virtual Agent, Kore.ai , NICE CXone and Amelia, whereas Velaro Live Chat is most compared with .

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.