NAVEX One vs SymphonyAI IT Service Management comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between NAVEX One and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about RSA, AuditBoard, Trend Micro and others in GRC.
To learn more, read our detailed GRC Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which GRC solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Ranking
    29th
    out of 84 in GRC
    Views
    227
    Comparisons
    202
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    399
    Comparisons
    315
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Lockpath Keylight
    Summus IT Management Suite
    Learn More
    NAVEX
    Video Not Available
    Overview
    NAVEX. Building a safer, stronger, and sustainable future through intelligent risk management. We believe confidence in tomorrow begins with smart risk & compliance decisions today. With more than 13,000 customers worldwide, we offer the most comprehensive tools and support to help them better understand their risk and compliance health, and to manage their GRC program more simply and efficiently.

    Our NAVEX One Platform offers solutions that are built on the world’s largest database of risk intelligence information. It enables organizations to create more effective and efficient governance, risk, compliance and ESG programs. NAVEX One provides the holistic view of risk, automated processes, and insights needed to promote strong cultures, protect against unwanted risk and preserve the environment through sustainable practices.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Computer Software Company13%
    Healthcare Company10%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise18%
    Large Enterprise72%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    Buyer's Guide
    GRC
    March 2024
    Find out what your peers are saying about RSA, AuditBoard, Trend Micro and others in GRC. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    NAVEX One is ranked 29th in GRC while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. NAVEX One is rated 0.0, while SymphonyAI IT Service Management is rated 7.8. On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". NAVEX One is most compared with OneTrust GRC, ServiceNow and NAVEX Global, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.

    We monitor all GRC reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.