Compare LogicMonitor vs. Zenoss Service Dynamics

LogicMonitor is ranked 19th in Network Monitoring Software with 6 reviews while Zenoss Service Dynamics is ranked 28th in Network Monitoring Software with 2 reviews. LogicMonitor is rated 9.0, while Zenoss Service Dynamics is rated 9.0. The top reviewer of LogicMonitor writes "We can give our customers a good overview of their environment and the services they use". On the other hand, the top reviewer of Zenoss Service Dynamics writes "Custom built integration feature enables you to see the especially critical items". LogicMonitor is most compared with PRTG Network Monitor, SolarWinds NPM and ScienceLogic, whereas Zenoss Service Dynamics is most compared with Zabbix, Splunk and PRTG Network Monitor. See our LogicMonitor vs. Zenoss Service Dynamics report.
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Most Helpful Review
Find out what your peers are saying about LogicMonitor vs. Zenoss Service Dynamics and other solutions. Updated: November 2019.
379,605 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature.It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.The most valuable feature is the ability to span multiple technologies and multiple vendors.We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time.It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.

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The dashboards are great.We can give our customers a good overview of their environment and the services they use.They already have templates of what elements to monitor in a device.It is easy to add a device.In terms of support, we are more proactive compared to having no monitoring at all. We are also able to identify quickly what sort of issues have happened or are about to happen, and act on them accordingly.

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The most valuable feature is the flexible discovery mechanism.The custom built integration is one of the most valuable features because you can see all the especially critical items.

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Cons
I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great.With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.The dashboarding definitely needs improvement.The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it.While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.

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It would be nice to have better looking charts.The current user reporting module is terrible. There is a lot of room for improvement.

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The inclusion of a feature to show a graphical view of the network would be a helpful improvement.There was a problem with Zenoss and storage monitoring.

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Pricing and Cost Advice
At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed.We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.Cost was a factor when selecting this solution, but it just did everything we wanted it to do.Our licensing costs are 10,000 euros over three years.We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.

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Talk to them about the price. It is probably cheaper than you think.The price is a bit stiff.

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Also Known As
PRTG
Learn
Paessler AG
LogicMonitor
Zenoss
Overview
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

LogicMonitor's automated SaaS performance monitoring platform provides IT Ops teams with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures. Deploy and manage your monitoring faster and automatically with AutoDiscovery™ of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and complete reporting. Use built-in workflow capabilities including alerting routing and escalation management to improve your IT team’s issue response and resolution time. LogicMonitor is headquartered in Santa Barbara, California, and has offices in Austin, London, Singapore, and Chengdu. The company is a NetApp, VMware, Dell, HP, Citrix, and AWS technology partner

Zenoss Service Dynamics (ZSD) is a hybrid IT monitoring platform that allows enterprise companies to monitor everything, including compute, storage, network, converged infrastructure, applications and unified communications systems. Zenoss customers gain IT performance and risk insights into their unique IT ecosystems through real-time analytics that adapt to today's constantly changing data centers and cloud infrastructures, enabling them to eliminate disruptions and accelerate business outcomes.

Offer
Get ahead of IT infrastructure issues

With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.

Learn more about LogicMonitor
Learn more about Zenoss Service Dynamics
Sample Customers
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust BankCitrix, National Geographic, JetBlue, Zendesk, iVision, TekLinks2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Top Industries
REVIEWERS
Comms Service Provider13%
Financial Services Firm13%
Construction Company9%
Energy/Utilities Company4%
VISITORS READING REVIEWS
Software R&D Company32%
Comms Service Provider14%
Media Company7%
Government6%
REVIEWERS
University22%
Software R&D Company22%
Real Estate/Law Firm11%
Consumer Goods11%
VISITORS READING REVIEWS
Software R&D Company29%
Financial Services Firm12%
Media Company12%
Construction Company9%
VISITORS READING REVIEWS
Software R&D Company25%
Comms Service Provider22%
Individual & Family Service11%
Media Company9%
Company Size
REVIEWERS
Small Business31%
Midsize Enterprise31%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business29%
Midsize Enterprise10%
Large Enterprise62%
REVIEWERS
Small Business44%
Midsize Enterprise28%
Large Enterprise28%
No Data Available
Find out what your peers are saying about LogicMonitor vs. Zenoss Service Dynamics and other solutions. Updated: November 2019.
379,605 professionals have used our research since 2012.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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