Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Unattended remote assistance.
I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.
Using the product, we provide a quicker response when supporting customers.
The initial setup was simple.
I have called for help to their technical support, and they have been extremely helpful.
The initial setup was pretty straightforward.
It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity.
Provides remote access, allows me to get inside our network to be able to fix problems.
The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.
The ability to easily connect back and retrieve data from the computer systems that I have.
I can copy information and put it into a presentation that I may be putting together at another location.
Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner.
Being able to remote access my computer means I can work at night from my house.
I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.
The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.
If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something.
The initial load is terribly slow and often has delays with the login page loading.
The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.
LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy.
File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop.
Do not use the technical support.
I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.
The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed.
It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.
With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you.
I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session.
The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.
It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more.
It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot.
Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.
Pricing and Cost Advice
The price needs improvement. It is ridiculously expensive now, and no features have really changed.
The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users.
It is a little pricey. I have more than five seats, so I pay a $1000/year.
We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees.
I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable.
It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable.
It's probably worth the value, but the price increases over the last five years are getting harder to justify.
We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration.
The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing.
Lower the price for an individual user.
I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price.
The company does not scale the price based upon use.
I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product.
It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great.
It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense.
We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro.
out of 13 in Remote Monitoring and Management Software
Average Words per Review
out of 20 in Remote Access
Average Words per Review
Compared 49% of the time.
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Compared 36% of the time.
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Compared 10% of the time.
|LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.||Helping people and businesses access their digital lives from virtually anywhere, on any device.|
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|Au Bon Pain, BELL (Building Educated Leaders for Life)||The North Face, Slingbox, Lutron, The Weather Company|
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Financial Services Firm29%
K 12 Educational Company Or School14%
Financial Services Firm14%
Software R&D Company14%
K 12 Educational Company Or School7%
See also LogMeIn Central Reviews, LogMeIn Pro Reviews, and our list of Best Remote Monitoring and Management Software Companies.