Most Helpful Review
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: January 2020.
398,050 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
This solution has allowed granular permission access to machines, very consistent and solid most of the time.
Unattended remote assistance.
I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.
Using the product, we provide a quicker response when supporting customers.
The initial setup was simple.
I have called for help to their technical support, and they have been extremely helpful.
The initial setup was pretty straightforward.
It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity.
The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.
The ability to easily connect back and retrieve data from the computer systems that I have.
I can copy information and put it into a presentation that I may be putting together at another location.
Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner.
It is easy to get locked out, which is something that needs to be improved.
The initial load is terribly slow and often has delays with the login page loading.
The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.
LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy.
File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop.
Do not use the technical support.
I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.
With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you.
I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session.
Pricing and Cost Advice
The price needs improvement. It is ridiculously expensive now, and no features have really changed.
The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users.
It is a little pricey. I have more than five seats, so I pay a $1000/year.
We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees.
The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing.
Lower the price for an individual user.
I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price.
The company does not scale the price based upon use.
out of 13 in Remote Monitoring and Management Software
Average Words per Review
out of 23 in Remote Access
Average Words per Review
Compared 53% of the time.
Compared 25% of the time.
Compared 9% of the time.
Compared 35% of the time.
Compared 35% of the time.
Compared 10% of the time.
|LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.||Helping people and businesses access their digital lives from virtually anywhere, on any device.|
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|Au Bon Pain, BELL (Building Educated Leaders for Life)||The North Face, Slingbox, Lutron, The Weather Company|
Software R&D Company14%
Comms Service Provider8%
Financial Services Firm29%
Non Tech Company14%
Software R&D Company17%
Comms Service Provider11%
Financial Services Firm8%
See also LogMeIn Central Reviews, LogMeIn Pro Reviews, and our list of Best Remote Monitoring and Management Software Companies.