LogMeIn Central vs ManageEngine Desktop Central MSP [EOL] comparison

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Executive Summary

We performed a comparison between LogMeIn Central and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Unattended remote assistance.""It is a scalable solution.""I like being able to dial in and transfer files for updates.""I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.""The alerts are helpful.""Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature.""I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns.""For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

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"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.""ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.""The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date.""Easy to manage and it looks good.""The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.""The interface is intuitive, easy to use, and has a low learning curve.""The endpoint management is great."

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Cons
"It is easy to get locked out, which is something that needs to be improved.""They should provide intermediate device limit options for the users.""It's not really a true RMM product but more of just a remote access.""It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.""There are some screens that are just ugly and difficult to manipulate.""The solution is expensive as hell.""The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates.""I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

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"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague.""When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time.""The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.""Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud.""I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.""Stability is sometimes negatively affected by updates.""Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

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Pricing and Cost Advice
  • "It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
  • "It really is an expensive product for me.​"
  • "Pricing is a little on the expensive side, compared to what TeamViewer has offered."
  • "It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
  • "Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."
  • "The price is a little high but it's competitive. The licensing process is fairly easy."
  • "It's probably worth the value, but the price increases over the last five years are getting harder to justify."
  • "We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
  • More LogMeIn Central Pricing and Cost Advice →

  • "This product has an easy setup, good support, and a good price."
  • "This product is very cheap compared to others."
  • "When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
  • "ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
  • More ManageEngine Desktop Central MSP [EOL] Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
    Top Answer:While I cannot remember the exact cost, we chose the highest license level. We pay monthly per device. I'd rate it three out of five in terms of affordability. They are not the cheapest, however, with… more »
    Top Answer:There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with… more »
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    Rating
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    In Remote Monitoring and Management (RMM)
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    Also Known As
    Desktop Central MSP
    Learn More
    Overview
    LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

    Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

    Sample Customers
    Au Bon Pain, BELL (Building Educated Leaders for Life)
    South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Government22%
    Non Profit22%
    Performing Arts11%
    VISITORS READING REVIEWS
    Computer Software Company11%
    Manufacturing Company8%
    University8%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company12%
    Construction Company7%
    Educational Organization7%
    Company Size
    REVIEWERS
    Small Business93%
    Midsize Enterprise7%
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise20%
    Large Enterprise47%
    REVIEWERS
    Small Business71%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise23%
    Large Enterprise54%
    Buyer's Guide
    Remote Monitoring and Management (RMM)
    March 2024
    Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while ManageEngine Desktop Central MSP [EOL] doesn't meet the minimum requirements to be ranked in Remote Monitoring and Management (RMM) with 7 reviews. LogMeIn Central is rated 8.6, while ManageEngine Desktop Central MSP [EOL] is rated 9.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of ManageEngine Desktop Central MSP [EOL] writes "Responsive support, a straightforward setup, and great endpoint management". LogMeIn Central is most compared with TeamViewer, NinjaOne, LogMeIn Rescue, Microsoft Configuration Manager and Kaseya VSA, whereas ManageEngine Desktop Central MSP [EOL] is most compared with NinjaOne, TeamViewer Remote Management, Kaseya VSA, N-able N-central and Comodo RMM.

    See our list of best Remote Monitoring and Management (RMM) vendors.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.