Darrell GreenhouseOwner at Blackhawk Computer Engineering
Chris ArtibiseService Manager at Baker Computers Ltd
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"The initial setup was very easy."
"We like that this solution is in real-time, it gives us real-time monitoring."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"It is easy to get locked out, which is something that needs to be improved."
"I would like to see notifications sent with SMS."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"It's expensive and out of our budget."
"We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able™ RMM.
LogMeIn Central is ranked 4th in Remote Monitoring and Management Software with 2 reviews while N-able Remote Monitoring & Management is ranked 5th in Remote Monitoring and Management Software with 4 reviews. LogMeIn Central is rated 8.6, while N-able Remote Monitoring & Management is rated 8.6. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of N-able Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". LogMeIn Central is most compared with LogMeIn Rescue, LogMeIn Pro, TeamViewer, SCCM and Kaseya VSA, whereas N-able Remote Monitoring & Management is most compared with SolarWinds NPM, N-able N-central, Zabbix, ConnectWise Automate and Kaseya VSA. See our LogMeIn Central vs. N-able Remote Monitoring & Management report.
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