We performed a comparison between LogMeIn Central and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The initial setup was pretty straightforward."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"Using the product, we provide a quicker response when supporting customers."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"The initial setup was simple."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"It is fairly feature-rich and stable."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"It is quite simple to set up."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"The initial load is terribly slow and often has delays with the login page loading."
"Do not use the technical support."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"Our clients are having issues with printing."
"Sometimes it just fails to load."
"It is easy to get locked out, which is something that needs to be improved."
"They should provide intermediate device limit options for the users."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"TeamViewer has a legacy and may not be using the latest UI trends."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"Sometimes it lags."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"A feature that they could add is chat with sound to talk."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 1 review while TeamViewer is ranked 1st in Remote Access with 33 reviews. LogMeIn Central is rated 8.6, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Central writes "Has good stability and an easy initial setup process". On the other hand, the top reviewer of TeamViewer writes "Good user interface, simple installation, and has a free version available". LogMeIn Central is most compared with NinjaOne, LogMeIn Rescue, Microsoft Configuration Manager, Kaseya VSA and Atera, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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