Most Helpful Review
Automatically prompts me for session details when done, which can be automatically turned into invoices
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: November 2019.
382,196 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
This solution has allowed granular permission access to machines, very consistent and solid most of the time.
Unattended remote assistance.
I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.
Using the product, we provide a quicker response when supporting customers.
The initial setup was simple.
I have called for help to their technical support, and they have been extremely helpful.
The initial setup was pretty straightforward.
It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity.
Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.
There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.
It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.
TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.
TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.
It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.
The product and platform work well. That is why I have stay with them so long. The stability has typically been good.
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.
It is easy to get locked out, which is something that needs to be improved.
The initial load is terribly slow and often has delays with the login page loading.
The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.
LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy.
File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop.
Do not use the technical support.
I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.
The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed.
Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.
On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.
If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.
You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.
Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.
The business interface is clunky and not well-documented.
It should have ability to display notes in the computer list.
Pricing and Cost Advice
The price needs improvement. It is ridiculously expensive now, and no features have really changed.
The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users.
It is a little pricey. I have more than five seats, so I pay a $1000/year.
We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees.
I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable.
It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable.
It's probably worth the value, but the price increases over the last five years are getting harder to justify.
We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration.
...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot.
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.
The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.
TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.
out of 13 in Remote Monitoring and Management Software
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out of 21 in Remote Access
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|LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.||TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
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See also LogMeIn Central Reviews, TeamViewer Reviews, and our list of Best Remote Monitoring and Management Software Companies.