Compare LogMeIn Central vs. TeamViewer

LogMeIn Central is ranked 1st in Remote Monitoring and Management Software with 3 reviews while TeamViewer is ranked 1st in Remote Access with 16 reviews. LogMeIn Central is rated 8.4, while TeamViewer is rated 9.2. The top reviewer of LogMeIn Central writes "Enables me to provide unattended remote assistance, but cost is an issue". On the other hand, the top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". LogMeIn Central is most compared with LogMeIn Pro, LogMeIn Rescue and TeamViewer, whereas TeamViewer is most compared with Microsoft Remote Desktop Services, LogMeIn Pro and Webex.
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LogMeIn Central Logo
5,570 views|4,341 comparisons
TeamViewer Logo
21,394 views|18,789 comparisons
Most Helpful Review
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: March 2020.
407,538 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
This solution has allowed granular permission access to machines, very consistent and solid most of the time.Unattended remote assistance.

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It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.

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Cons
It is easy to get locked out, which is something that needs to be improved.The initial load is terribly slow and often has delays with the login page loading.

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Some of the additional features, like the meeting stuff, is making it too cluttered.Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.A feature that they could add is chat with sound to talk.It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.

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Pricing and Cost Advice
The price needs improvement. It is ridiculously expensive now, and no features have really changed.

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We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.TeamViewer has multiple licensing options.The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.The cost is in the thousands of dollars per year.We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).TeamViewer is $600 or $700 per port per year...It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.

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Ranking
Views
5,570
Comparisons
4,341
Reviews
3
Average Words per Review
206
Avg. Rating
8.3
1st
out of 28 in Remote Access
Views
21,394
Comparisons
18,789
Reviews
16
Average Words per Review
1,400
Avg. Rating
9.2
Top Comparisons
Compared 58% of the time.
Compared 23% of the time.
Compared 7% of the time.
Compared 11% of the time.
Compared 11% of the time.
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LogMeIn
TeamViewer
Overview
LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about LogMeIn Central
Learn more about TeamViewer
Sample Customers
Au Bon Pain, BELL (Building Educated Leaders for Life)Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
VISITORS READING REVIEWS
Software R&D Company20%
Comms Service Provider9%
Construction Company9%
Non Profit7%
REVIEWERS
Healthcare Company14%
Energy/Utilities Company10%
Non Profit10%
Maritime Company7%
VISITORS READING REVIEWS
Software R&D Company22%
Comms Service Provider15%
Media Company7%
Construction Company7%
Company Size
REVIEWERS
Small Business86%
Midsize Enterprise14%
REVIEWERS
Small Business49%
Midsize Enterprise24%
Large Enterprise27%
VISITORS READING REVIEWS
Small Business29%
Midsize Enterprise8%
Large Enterprise63%
Find out what your peers are saying about ConnectWise Automate vs. LogMeIn Central and other solutions. Updated: March 2020.
407,538 professionals have used our research since 2012.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.