LogMeIn Pro vs N-able Take Control comparison

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Executive Summary

We performed a comparison between LogMeIn Pro and N-able Take Control based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something.""The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.""​It must have been straightforward. My IT person set it up for me. It is a friendly program.""I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.""This is a very reliable product and I've never had it crash.""Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner.""They recently included the Kaspersky Security Suite as part of their Central Product.""I can copy information and put it into a presentation that I may be putting together at another location."

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"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made.""Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."

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Cons
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.""​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​""Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.""It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot.""With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you.""The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.""It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.""The only issue is that they could have a tier between 10 seats and 50."

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"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service.""The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."

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Pricing and Cost Advice
  • "It is very good."
  • "If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."
  • "Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."
  • "Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."
  • "To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."
  • "We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."
  • "I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"
  • "It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."
  • More LogMeIn Pro Pricing and Cost Advice →

  • "N-able Take Control charges you a monthly fee for every customer that you have booked in, and it used to be inexpensive but it's a little bit more expensive now."
  • More N-able Take Control Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The remote services feature is definitely the most valuable, along with the capability to print remotely.
    Top Answer:The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.
    Top Answer:With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a… more »
    Top Answer:Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them.
    Top Answer:It's bundled with N-central, but there's a separate option if you only want Take Control.
    Top Answer:We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service.
    Ranking
    15th
    out of 45 in Remote Access
    Views
    1,624
    Comparisons
    1,184
    Reviews
    2
    Average Words per Review
    391
    Rating
    9.0
    19th
    out of 45 in Remote Access
    Views
    578
    Comparisons
    427
    Reviews
    1
    Average Words per Review
    297
    Rating
    9.0
    Comparisons
    Also Known As
    SolarWinds MSP Take Control, SolarWinds MSP Anywhere, SolarWinds Take Control
    Learn More
    Overview
    Helping people and businesses access their digital lives from virtually anywhere, on any device.

    Whether your clients are working from home, in the office, or on the go—they need you. N‑able Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.

    • Connect to devices in eight seconds or less on average.
    • Troubleshoot issues with device information and specs at your fingertips.
    • Configure and customize Take Control for your business using the admin dashboard.
    • Keep data and clients safe with sophisticated encryption and multifactor authentication.
    • Quickly connect to new devices and users using a simple PIN.

    Sample Customers
    The North Face, Slingbox, Lutron, The Weather Company
    Bainbridge Technology Solutions, NKIT Systems
    Top Industries
    REVIEWERS
    Manufacturing Company38%
    Financial Services Firm25%
    Educational Organization13%
    Non Tech Company13%
    VISITORS READING REVIEWS
    Computer Software Company11%
    Financial Services Firm9%
    Manufacturing Company9%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider11%
    Construction Company9%
    Real Estate/Law Firm9%
    Company Size
    REVIEWERS
    Small Business69%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise16%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business44%
    Midsize Enterprise16%
    Large Enterprise39%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    LogMeIn Pro is ranked 15th in Remote Access with 20 reviews while N-able Take Control is ranked 19th in Remote Access with 2 reviews. LogMeIn Pro is rated 9.0, while N-able Take Control is rated 9.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of N-able Take Control writes "Valuable remote access feature, highly stable, and scalable". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, ConnectWise ScreenConnect, LogMeIn Rescue, LogMeIn Central and BeyondTrust Remote Support, whereas N-able Take Control is most compared with TeamViewer, Dameware Remote Support and Microsoft Remote Desktop Services.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.