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Featured Review
Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

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"The most valuable feature is ease of use.""The most valuable features are the desktop session and desktop virtualization.""Installing Microsoft Desktop Services is straightforward.""Good screen draw feature and ability to use two monitors.""The technical support is good.""We have scaled the solution and find this easy to do.""It's almost an out of the box function once you have installed the other components.""The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."

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Cons
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that.""The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""The billing team was poor when fixing their billing mistake and customer service was missing in action.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

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"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost.""We are searching for a product with better remote access and remote sessions.""There could be some improvement in the integration of the solution.""Security in the connection between us and our clients' servers is something that can be improved.""In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution.""There are problems with using Microsoft Teams within a virtual desktop on a mobile device.""It could be made simpler from a management perspective.""The user interface needs improvement."

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Pricing and Cost Advice
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry.""While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

More LogMeIn Rescue Pricing and Cost Advice »

"The pricing could always be improved.""It's not an expensive solution.""It will probably cost about $500 USD to get the resources set up in the cloud.""Although not an expensive product, pricing is always something that can be improved.""The solution has a perpetual license and it is purchased upfront.""It's not an expensive product.""The solution is overly expensive.""Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."

More Microsoft Remote Desktop Services Pricing and Cost Advice »

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Questions from the Community
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Top Answer: Installing Microsoft Desktop Services is straightforward.
Top Answer: The pricing in comparison to similar products is quite good.
Top Answer: Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions.
Ranking
6th
out of 34 in Remote Access
Views
3,203
Comparisons
2,440
Reviews
3
Average Words per Review
2,125
Rating
9.0
3rd
out of 34 in Remote Access
Views
19,246
Comparisons
16,193
Reviews
18
Average Words per Review
342
Rating
7.9
Comparisons
Also Known As
Remote Desktop Services, MS Remote Desktop Services
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Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.
Offer
Learn more about LogMeIn Rescue
Learn more about Microsoft Remote Desktop Services
Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Bank Alfalah Ltd.
Top Industries
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider14%
Government7%
Construction Company6%
REVIEWERS
Financial Services Firm19%
Manufacturing Company13%
Healthcare Company13%
University13%
VISITORS READING REVIEWS
Comms Service Provider24%
Computer Software Company20%
Government9%
Manufacturing Company5%
Company Size
REVIEWERS
Small Business80%
Midsize Enterprise10%
Large Enterprise10%
REVIEWERS
Small Business32%
Midsize Enterprise29%
Large Enterprise39%
Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.

LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 19 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop ´╗┐´╗┐better support for remote desktops for alternative platforms". LogMeIn Rescue is most compared with LogMeIn Central, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Citrix Virtual Apps and Desktops, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon View, Citrix Virtual Apps and Desktops, Citrix Workspace and Parallels Remote Application Server (RAS). See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.

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