LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LogMeIn Rescue vs. Microsoft Remote Desktop Services Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress.""With the product, I have never had an issue with it. I have never had to look up anything or call anyone.""I will say 100% in five years, I do not think we have had to use technical support for anything.""No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.""I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%.""It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there.""Being able to transfer files quickly and easily via the remote file manager.""It is very straightforward to set up, use, install, and transfer sessions."

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"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget.""I've had good experiences with Microsoft customer support.""The solution is user-friendly and has a good user experience.""The solution is now stable.""The performance meets our requirements and the stability is good.""The solution performs well and is easy to use.""It's part of the Microsoft Operating system and is free.""The most valuable feature is the ease of use."

More Microsoft Remote Desktop Services Pros →

Cons
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot.""The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.""it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.""​The pricing, is a little on the high end but it's proven itself to be worth it for sure.""Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control.""You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​""​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?""We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

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"The solution should have better security.""The performance depends on connectivity.""I would like to be able to leverage it on other operating systems.""We had some instability during the implementation process. This has since been resolved.""We'd like more granular security control of the desktop services.""Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image.""We've had issues with security breaches.""Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."

More Microsoft Remote Desktop Services Cons →

Pricing and Cost Advice
  • "The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
  • "It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
  • "Look at the different plans they have. Do not pay for a plan you do not need.​"
  • "The pricing is a little on the higher side, though.​"
  • "Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
  • "The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
  • "It's definitely worth the value."
  • "​The rescue model is licensed by user."
  • More LogMeIn Rescue Pricing and Cost Advice →

  • "The pricing is moderate."
  • "The solution has a perpetual license and it is purchased upfront."
  • "It will probably cost about $500 USD to get the resources set up in the cloud."
  • "Although not an expensive product, pricing is always something that can be improved."
  • "It's not an expensive solution."
  • "It's not an expensive product."
  • "Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
  • "The pricing could always be improved."
  • More Microsoft Remote Desktop Services Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:LogMeIn is a remote tool that I use for remote solutions.
    Top Answer:On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
    Top Answer:The solution’s pricing could be improved.
    Ranking
    14th
    out of 45 in Remote Access
    Views
    2,478
    Comparisons
    1,577
    Reviews
    1
    Average Words per Review
    211
    Rating
    9.0
    2nd
    out of 45 in Remote Access
    Views
    10,005
    Comparisons
    8,806
    Reviews
    38
    Average Words per Review
    405
    Rating
    8.1
    Comparisons
    Also Known As
    Remote Desktop Services, MS Remote Desktop Services
    Learn More
    Overview

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

    Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

    Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.


    • Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.


    • RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.


    Microsoft Remote Desktop Services Benefits

    Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:


    • Access Windows applications remotely from any device
    • Enhanced consistent application performance
    • Increased computing resources
    • Secure cloud-based data storage.
    • Streamlined management processes
    • Reduction in technical administrative resources
    • Reduction in hardware and device costs.
    • Improved employee productivity
    • Cost-effective
    • Improved Profitability
    • Reduce carbon footprint


    Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

    Reviews from Real Users

    “What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

    “The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

    “The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

    Sample Customers
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Bank Alfalah Ltd.
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Retailer25%
    Translation And Localization Position13%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Manufacturing Company12%
    Computer Software Company11%
    Financial Services Firm8%
    Construction Company8%
    REVIEWERS
    Financial Services Firm17%
    Manufacturing Company12%
    Computer Software Company10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government9%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise14%
    Large Enterprise58%
    REVIEWERS
    Small Business47%
    Midsize Enterprise22%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    LogMeIn Rescue vs. Microsoft Remote Desktop Services
    March 2024
    Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    LogMeIn Rescue is ranked 14th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.2. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.