We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"Being able to transfer files quickly and easily via the remote file manager."
"It is very straightforward to set up, use, install, and transfer sessions."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"I've had good experiences with Microsoft customer support."
"The solution is user-friendly and has a good user experience."
"The solution is now stable."
"The performance meets our requirements and the stability is good."
"The solution performs well and is easy to use."
"It's part of the Microsoft Operating system and is free."
"The most valuable feature is the ease of use."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The solution should have better security."
"The performance depends on connectivity."
"I would like to be able to leverage it on other operating systems."
"We had some instability during the implementation process. This has since been resolved."
"We'd like more granular security control of the desktop services."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"We've had issues with security breaches."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 14th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.2. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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