Compare LogMeIn Rescue vs. Microsoft Remote Desktop Services

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Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

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"It is a stable product.""It's almost an out of the box function once you have installed the other components.""I like that it works. In most cases, it's predictable. You know what you get.""The most valuable features are availability and security.""The most valuable feature is that it gives me full accessibility to my servers.""The most valuable features are the desktop session and desktop virtualization.""In terms of the valuable features, I like the profile, the new version is really good.""The most valuable feature is the remote application access."

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Cons
"The billing team was poor when fixing their billing mistake and customer service was missing in action.""If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

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"We find the services are not as transparent as we would like for our integration with Citrix.""In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution.""Microsoft still has some really bad remote desktop appliance for Mac.""We are searching for a product with better remote access and remote sessions.""Security in the connection between us and our clients' servers is something that can be improved.""My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast.""The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features.""There are problems with using Microsoft Teams within a virtual desktop on a mobile device."

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Pricing and Cost Advice
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.""Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

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"The pricing is moderate.""The solution has a perpetual license and it is purchased upfront.""It will probably cost about $500 USD to get the resources set up in the cloud.""Although not an expensive product, pricing is always something that can be improved.""It's not an expensive solution."

More Microsoft Remote Desktop Services Pricing and Cost Advice »

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Questions from the Community
Top Answer: Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
Top Answer: While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using ScreenConnect, which is about $45 per… more »
Top Answer: The two problems that I have with LogMeIn are: * Sales is very eschewed when they come to negotiating an agreement. * The billing team was poor when fixing their billing mistake and customer service… more »
Top Answer: The most valuable feature is the remote application access.
Top Answer: It will probably cost about $500 USD to get the resources set up in the cloud.
Top Answer: There are problems with using Microsoft Teams within a virtual desktop on a mobile device. Specifically, if you are using Teams and conferencing, then there is no microphone capability. To be clear… more »
Ranking
6th
out of 31 in Remote Access
Views
4,415
Comparisons
2,961
Reviews
1
Average Words per Review
1,030
Avg. Rating
9.0
3rd
out of 31 in Remote Access
Views
14,939
Comparisons
12,187
Reviews
9
Average Words per Review
378
Avg. Rating
7.6
Popular Comparisons
Compared 38% of the time.
Compared 31% of the time.
Compared 17% of the time.
Also Known As
Remote Desktop Services
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LogMeIn
Microsoft
Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.
Offer
Learn more about LogMeIn Rescue
Learn more about Microsoft Remote Desktop Services
Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.Bank Alfalah Ltd.
Top Industries
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider13%
Government6%
K 12 Educational Company Or School6%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider18%
K 12 Educational Company Or School8%
Government7%
Company Size
REVIEWERS
Small Business80%
Midsize Enterprise10%
Large Enterprise10%
REVIEWERS
Small Business35%
Midsize Enterprise30%
Large Enterprise35%
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
442,194 professionals have used our research since 2012.
LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 10 reviews. LogMeIn Rescue is rated 9.4, while Microsoft Remote Desktop Services is rated 7.6. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop better support for remote desktops for alternative platforms". LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central, LogMeIn Pro, BeyondTrust Remote Support and Devolutions Remote Desktop Manager, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon View, Parallels Remote Application Server (RAS), Citrix Virtual Apps and Desktops and VMware Workspace ONE.

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