We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The solution is perfect for Linux users."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
Earn 20 points
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Exceed TurboX Remote Access Software Features High performance remote graphics: Finding a fast and high-quality remote access solution for graphical applications is a top priority for many businesses. Engineers, doctors and designers are among the list of professionals that require extremely accurate display of applications over the WAN. An incorrect diagnosis or a misplaced wire in a CAD model could result in a mistake that costs millions of dollars and affects lives. Exceed TurboX offers unrivaled pixel-perfect drawing and precise color rendering, increasing productivity and the quality of work.
Suspend and resume: With ETX, users can manually suspend their sessions at any time and resume them on any computer. By giving users the ability to suspend sessions at will, ETX grants user’s freedom of movement and unties them from physical computers.
Software crash protection: ETX helps companies stay productive by shielding their users from the frustration of lost work due to network failures. ETX detects network connection disruption and automatically suspends sessions. ETX keeps applications in the user session running even if the user is disconnected from their application servers.
Ultra-low bandwidth usage: Exceed TurboX is up to 90 percent more bandwidth efficient than traditional X servers, thanks to the highly efficient ThinX Protocol. ETX adapts to a variety of network conditions while ensuring high quality remote display.
Supercharged sharing: In a globalized economy, projects require collaborative work from a team of international members. With Exceed TurboX, users from around the globe can share projects and ideas in real time over the internet, by taking advantage of desktop and application sharing for both Windows and X Window sessions.
Centralized administration and user management: Administrators can monitor and manage Exceed TurboX from any location using a web browser on any computing device. Exceed TurboX keeps users and access management in a centralized database. It reduces the administrative headaches of managing disparate user communities and empowers administrators to control application access on the user and group levels.
LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while OpenText Exceed TurboX (ETX) is ranked 17th in Remote Access with 1 review. LogMeIn Rescue is rated 9.0, while OpenText Exceed TurboX (ETX) is rated 8.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of OpenText Exceed TurboX (ETX) writes "Easy to use, perfect for Linux, and great for remote workers". LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas OpenText Exceed TurboX (ETX) is most compared with VNC Connect, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services, TeamViewer and Check Point Remote Access VPN.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.