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Most Helpful Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: February 2021.
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Quotes From Members

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Pricing and Cost Advice
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.""Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

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Questions from the Community
Top Answer: Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
Top Answer: While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using ScreenConnect, which is about $45 per… more »
Top Answer: The two problems that I have with LogMeIn are: * Sales is very eschewed when they come to negotiating an agreement. * The billing team was poor when fixing their billing mistake and customer service… more »
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Ranking
6th
out of 32 in Remote Access
Views
4,110
Comparisons
2,831
Reviews
3
Average Words per Review
2,125
Rating
9.0
23rd
out of 32 in Remote Access
Views
485
Comparisons
409
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
SolarWinds MSP Anywhere, SolarWinds Take Control
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Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Remote support software designed to help your IT business succeed—at an affordable price. SolarWinds Take Control is built to help IT service providers support more customers via fast, intuitive remote support to nearly any platform. Take Control provides access to deep diagnostics from one dashboard while simultaneously connecting to devices typically in seconds. It's designed to fit your technicians’ workflows—and your company’s budget.

Offer
Learn more about LogMeIn Rescue
Learn more about SolarWinds MSP Take Control
Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Bainbridge Technology Solutions, NKIT Systems
Top Industries
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider14%
Government6%
Educational Organization6%
No Data Available
Company Size
REVIEWERS
Small Business80%
Midsize Enterprise10%
Large Enterprise10%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: February 2021.
465,891 professionals have used our research since 2012.

LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while SolarWinds MSP Take Control is ranked 23rd in Remote Access. LogMeIn Rescue is rated 9.0, while SolarWinds MSP Take Control is rated 0.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas SolarWinds MSP Take Control is most compared with TeamViewer, Dameware Remote Support, Microsoft Remote Desktop Services, ConnectWise Control and BeyondTrust Remote Support.

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