Compare LogMeIn Rescue vs. TeamViewer Tensor

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LogMeIn Rescue Logo
4,110 views|2,831 comparisons
TeamViewer Tensor Logo
2,345 views|1,350 comparisons
Most Helpful Review
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: February 2021.
466,017 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

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"This product is very simple to use and you can connect whether you are behind a firewall or not."

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Cons
"The billing team was poor when fixing their billing mistake and customer service was missing in action.""Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.""The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

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"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

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Pricing and Cost Advice
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue.""Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do.""I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

More LogMeIn Rescue Pricing and Cost Advice »

"The pricing is a little bit on the higher side."

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Questions from the Community
Top Answer: Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.
Top Answer: While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using ScreenConnect, which is about $45 per… more »
Top Answer: The two problems that I have with LogMeIn are: * Sales is very eschewed when they come to negotiating an agreement. * The billing team was poor when fixing their billing mistake and customer service… more »
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Ranking
6th
out of 32 in Remote Access
Views
4,110
Comparisons
2,831
Reviews
3
Average Words per Review
2,125
Rating
9.0
14th
out of 32 in Remote Access
Views
2,345
Comparisons
1,350
Reviews
1
Average Words per Review
314
Rating
9.0
Popular Comparisons
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Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

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Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
GE Oil & Gas, Android Police, Smartlaunch
Top Industries
REVIEWERS
Healthcare Company38%
Retailer25%
Translation And Localization Position13%
Energy/Utilities Company13%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider14%
Government6%
Educational Organization6%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider21%
Manufacturing Company6%
Energy/Utilities Company6%
Company Size
REVIEWERS
Small Business80%
Midsize Enterprise10%
Large Enterprise10%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: February 2021.
466,017 professionals have used our research since 2012.

LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while TeamViewer Tensor is ranked 14th in Remote Access with 1 review. LogMeIn Rescue is rated 9.0, while TeamViewer Tensor is rated 9.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of TeamViewer Tensor writes "Easy to configure, connects reliably, and allows us to perform administrative support tasks". LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops and Splashtop Remote Support.

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