We performed a comparison between LogMeIn Rescue and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"LogMeIn is a remote tool that I use for remote solutions."
"it's very easy to use, it's very efficient."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"It is very straightforward to set up, use, install, and transfer sessions."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer Tensor is ranked 9th in Remote Access with 4 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer Tensor is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and Splashtop Remote Support. See our LogMeIn Rescue vs. TeamViewer Tensor report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
