We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"We occasionally have issues with the graphic software of the interface."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
Earn 20 points
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Intuitive remote control
Use the mouse and keyboard (or touchscreen) in front of you as though they belong to the remote computer.
Send special keys and combinations such as Ctrl-Alt-Del, and copy and paste text in either direction. Type in confidence that characters will be interpreted correctly, whatever your platform, keyboard or input language.
Tried and tested performance
As the original inventors of VNC® technology, we know how to create a responsive screen sharing experience that's as good as being there.
Our patent-protected technology automatically optimizes to the speed of your network, and is especially effective in low-bandwidth and high-latency environments.
PC to PC and mobile to PC across Windows, Mac, Linux, Raspberry Pi, iOS and Android.
With an Enterprise subscription, you also get a key to install our VNC® 5.x software on a wide range of older and UNIX operating systems too, so your legacy hardware remains accessible.
Attended and unattended access
Connect whether remote computer owners are present or not.
Remotely access your own computers, monitor or patch equipment in the field, support customers or colleagues, and much more. Learn about the many ways our customers use VNC® Connect.
Direct and cloud connectivity
Our cloud service automatically brokers cloud connections between devices wherever they are.
So you don’t need to rely on a VPN, or conduct complex and insecure port-forwarding and firewall configuration.
With an Enterprise subscription, you can establish direct connections as well (or instead), perfect for locked down or offline network environments. For more information, start with our document cloud versus direct.
Pre-install or connect on demand
Add device access to your subscription, install VNC® Connect on every device you own or manage, and enable access by anyone at any time.
Alternatively, add instant support to your subscription and connect in seconds on demand, leaving no footprint. Or add both capabilities, and cover every remote access use case.
File transfer, printing and chat
During a session, you're not restricted to just interacting with the remote screen.
You can transfer files in either direction, print files directly to a printer where you are (rather than to a printer attached to the remote computer), and securely chat with other users connected at the same time as you.
Secure by design
VNC® Connect is built from the ground up with security in mind, to balance the control you need with the privacy that compliance requires.
Sessions are encrypted end-to-end using up to 256-bit AES encryption. Authentication is mandatory at the point of connection and never delegated to the cloud. Protect your computers with multi-factor authentication, single-sign on (SSO), granular access control and rich session permissions.
VNC® Connect is available in French, German, Spanish and Brazilian Portuguese as well as English, with more translations on the way.
Online team management
Manage remote computers, the people you invite into your team to share remote access with, and their roles and permissions from one central location.
With an Enterprise subscription, you can deploy VNC® Connect in bulk, offline or remotely using your standard enterprise tooling.
In addition, you can configure VNC® Connect remotely using policy, and lock it down to prevent change.
Virtual desktops under Linux
With an Enterprise subscription, you can create virtual desktops on Linux computers.
This might be useful to enable visual remote access to headless Linux systems, or provide separate workspaces for simultaneous users of a shared resource.
LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while VNC Connect is ranked 15th in Remote Access with 1 review. LogMeIn Rescue is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central, LogMeIn Pro, BeyondTrust Remote Support and Citrix Virtual Apps and Desktops, whereas VNC Connect is most compared with OpenText Exceed TurboX (ETX), Citrix Virtual Apps and Desktops, Parallels Access, Devolutions Remote Desktop Manager and TeamViewer.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.