We performed a comparison between LogMeIn Rescue and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"It is very straightforward to set up, use, install, and transfer sessions."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"It works with different operating systems, I can connect to a PC or Mac."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"it's very easy to use, it's very efficient."
"It is a scalable solution. "
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"The solution’s pricing could be improved."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Zoho Assist is ranked 21st in Remote Access with 3 reviews. LogMeIn Rescue is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect, whereas Zoho Assist is most compared with . See our LogMeIn Rescue vs. Zoho Assist report.
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