We performed a comparison between LogRhythm NetMon and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"Visibility is a valuable feature, the ability to see even if the traffic is not going into the firewall"
"NetMon's best feature is traffic analysis."
"The most valuable feature is the log, which can be analyzed by our SIEM solution."
"The protocols with which you see the traffic for a particular website that a client has in their environment, for example, are valuable. We can monitor whether the traffic is up to the mark or whether they need to add more bandwidth. Also, we can see if we're able to get real-time environment data as well. The customization dashboard is really good. LogRhythm NetMon has its own in-built dashboards which are helpful in guiding customization."
"It is a stable solution...It is a scalable solution."
"The analytics feature is the most valuable feature."
"It has a very strong artificial intelligence engine."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"Could use a topology diagram which would help get an exact visual."
"The training for this product is not very good and needs to be improved."
"There is an issue with tunneling in relation to how the connectivity is established between the end devices and where NetMon is installed. On the console, I often observe that there's a difference of a few seconds or maybe a minute, and this lag time should not be there."
"LogRhythm NetMon's pricing model is an area of concern that should be made a little bit cheaper in comparison to the other players in the market currently."
"Some of the automated tasks we can perform on QRadar cannot be performed on LogRhythm because the solution has limitations."
"Sometimes it's hard to find the network devices' self-audit logs."
"I would like to see better integration with multiple products. Integration is not something that is readily available for most of the products."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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LogRhythm NetMon is ranked 56th in Network Monitoring Software with 9 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. LogRhythm NetMon is rated 7.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of LogRhythm NetMon writes "A stable and scalable tool useful for network behavior analysis, DPA, and network forensic services". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". LogRhythm NetMon is most compared with PRTG Network Monitor, SCOM, Zabbix and ObserverLIVE, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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