We performed a comparison between Skype for Business and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The deployment is very fast."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"I have found Skype for Business to be stable."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"There are free versions of the solution available."
"The GUI is very user-friendly."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"One of the most valuable features of Webex was that it was easy to use and there were no hassles."
"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."
"The product's initial setup phase is very straightforward."
"The solution is perfectly stable, it normally performs very well."
"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."
"It is very powerful and stable."
"Integrates well with other Cisco solutions."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"Skype for Business is not stable."
"I would like to see an updated user interface and layout even though no functionality is missing."
"We have found that there is a lag because it cannot integrate with the internal landline."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"The initial setup could be simplified."
"The product's user interface is an area with shortcomings, making it an area where improvements are required."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."
"The scalability and voice quality attached to the solution are areas of concern where improvements are required."
"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"The interface of Webex should be improved and it is difficult to find information."
"Webex could improve the performance."
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
Skype for Business is ranked 4th in Virtual Meetings with 59 reviews while Webex is ranked 2nd in Virtual Meetings with 111 reviews. Skype for Business is rated 7.8, while Webex is rated 8.0. The top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". Skype for Business is most compared with Zoom, TeamViewer, GoToMeeting, Cisco Meeting Server and HCL Connections, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our Skype for Business vs. Webex report.
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