We performed a comparison between ManageEngine Desktop Central MSP [EOL] and N-able N-central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"Easy to manage and it looks good."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The endpoint management is great."
"The interface is intuitive, easy to use, and has a low learning curve."
"The most valuable feature of N-able N-central is the many options it has."
"I like the remote connectivity, reporting suite, and patch management module."
"The solution's service is good."
"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."
"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"Stability is sometimes negatively affected by updates."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
"The integration with other applications could be better."
"There is room for improvement in the development of custom monitoring services."
"The solution's overall integration should be improved."
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ManageEngine Desktop Central MSP [EOL] doesn't meet the minimum requirements to be ranked in Remote Monitoring and Management (RMM) with 7 reviews while N-able N-central is ranked 5th in Remote Monitoring and Management (RMM) with 5 reviews. ManageEngine Desktop Central MSP [EOL] is rated 9.0, while N-able N-central is rated 9.0. The top reviewer of ManageEngine Desktop Central MSP [EOL] writes "Responsive support, a straightforward setup, and great endpoint management". On the other hand, the top reviewer of N-able N-central writes "User-friendly graphical user interface and offers versatile functionality". ManageEngine Desktop Central MSP [EOL] is most compared with NinjaOne, LogMeIn Central, TeamViewer Remote Management and Kaseya VSA, whereas N-able N-central is most compared with N-able N-sight Remote Monitoring & Management, NinjaOne, Atera, ManageEngine Endpoint Central and ConnectWise Automate.
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