We performed a comparison between ManageEngine IT360 and Moogsoft based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"The Event Management feature is quite valuable."
"Moogsoft's most valuable features are event management, correlation, and observability."
"Moogsoft is easily deployable and ready to use."
"The AI component allows you to check previous cases and diagnose problems easily."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"I like the prediction features."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The documentation and flexibility for generic integration could be improved."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They should consider including Chatbot."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
Earn 20 points
ManageEngine IT360 is ranked 70th in IT Infrastructure Monitoring while Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews. ManageEngine IT360 is rated 8.4, while Moogsoft is rated 7.6. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView, whereas Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, Dynatrace, OpsRamp and Dell CloudIQ.
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