We performed a comparison between ManageEngine IT360 and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Customers have noted the solution helps streamline incident management."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"ITSI includes a feature called a glass table."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The solution is easy to scale."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The Wi-Fi side needs improvement."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
"We'd like them to show more inputs on the dashboard."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The cost of the license could be lower."
"Splunk ITSI consumes a lot of CPU resources."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The problem becomes the price, as Splunk is an expensive product."
"It was an intimidating tool for us to jump into at the beginning."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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ManageEngine IT360 is ranked 90th in Network Monitoring Software while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. ManageEngine IT360 is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management.
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