We performed a comparison between ManageEngine ServiceDesk Plus and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I like how it can be integrated and expanded with other ManageEngine products."
"I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others."
"It was easy to implement. I didn't have a hard time. It was very quick, around 10 to 20 minutes."
"It's stable."
"The most valuable features are project management, change management, and the flow according to the mail chain."
"Its interface is most valuable. It is easy to use, and our customers find it amazing because of that. Nowadays, it is not only IT technicians who deal with tickets. People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. They appreciate that."
"There's no problem with the software."
"I am enjoying the report features, they are quite good."
"The two most valuable features are the portal and reporting."
"The solution’s reporting could be improved."
"Lacks some flexibility in the configuration of workflows."
"ManageEngine has developed and implemented new features in its cloud version. I would like to see the features extended to the on-premises version."
"ManageEngine ServiceDesk Plus could improve by having better integration with Microsoft Azure."
"They could improve the screens."
"Compared to other ITSM tools, ServiceDesk will have to step up their knowledge base tools. If they could make it open enough to be integrated with other applications or other systems it would be very useful."
"ServiceDesk's reporting module could use an update. It looks outdated, and the interface could be more intuitive."
"Currently, I cannot configure more than one point of contact. I have the MSP version, and we have around 80 or 90 customers. I don't see the features where I can configure multiple contact points for a customer so that they're notified when we are having an outreach or when we want to send them a planned maintenance notification. Other things that are lacking are mapping SLAs with vendors and mapping back on the tickets."
"It needs better integration with other tools like Jira."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while TeamSupport is ranked 41st in Help Desk Software. ManageEngine ServiceDesk Plus is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Zoho Desk, Freshservice and BMC Helix ITSM, whereas TeamSupport is most compared with .
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